Senior Administrator - Pharmacy Hub Operations.
Ballymena

Would you describe yourself as a highly organised and proactive individual? Do you thrive under pressure, take ownership naturally, and walk towards responsibility? Are you interested in being part of a team that values professionalism, discretion, and patient-centred care…

Vickerstock are working in partnership with a well-respected, community-rooted pharmacy based in Ballymena with the key appointment of an experienced Pharmacy Administrator to work closely with their Lead Pharmacist in coordinating high-volume pharmacy hub operations.

With strong partnerships across local families, care homes, GP surgeries, and healthcare professionals this is an excellent time to be joining this successful business as they enter an exciting phase of operational growth.

Why join us:

• Salary, £30,000-35,0000 depending on experience
• Monday to Friday role, 9am to 6pm (42.5hr week)
• Holidays: 20 days + 10 stats
• Onsite parking
• Opportunity to shape and strengthen systems as the pharmacy continues to expand.
• Meaningful, impactful work that directly supports patient wellbeing.

The opportunity.
This is not a routine administrative role - this is a pivotal operational position within a busy, high-performing community pharmacy. The successful candidate will play a central role in ensuring the safe, accurate, and timely supply of medication to community patients and care homes.

You will be the operational backbone of the pharmacy hub coordinating dispensing workflows, managing complex communications, and supporting the Lead Pharmacist to balance competing priorities in a fast-paced environment.

Your day to day:
Operational Coordination

• Co-ordinate daily pharmacy hub operations, ensuring high-volume dispensing is delivered safely, accurately, and on time.
• Support the Responsible Pharmacist in prioritising competing demands including care-home cycles, acute prescriptions, and community queries.
• Maintain meticulous oversight of workflows to ensure service continuity during peak periods.

Care Home & Community Liaison

• Act as primary liaison for care homes, community patients, GP surgeries, and healthcare professionals.
• Manage large volumes of phone calls, emails, and correspondence, progressing urgent and routine requests efficiently.
• Respond promptly and professionally to nursing and care staff enquiries, resolving prescription queries, missing items, and medication issues with empathy and clarity.
• Coordinate new care-home admissions and compliance patients, ensuring accurate medication records and aligned supply schedules.
• Manage medication changes, reconcile discharge summaries, and communicate updates to relevant stakeholders.

Stock & Supply Oversight

• Oversee stock management for care-home and community patients.
• Monitor shortages, source alternatives, and collaborate with the pharmacist to maintain uninterrupted supply.

Leadership & Team Support

• Anticipate operational pressures and proactively delegate workload across the team.
• Support inductions, training, and ongoing development of colleagues.
• Contribute to building a confident, high-performing team culture grounded in accountability and excellence.

Who we are looking for
We are seeking an experienced administrator and natural team coordinator who brings strong transferable expertise into a pharmacy or healthcare environment.

• Demonstrable experience within pharmacy, healthcare, care-home coordination, or high-volume administrative environments
• Highly proficient user of IT software and systems
• Exceptional communicator: clear, confident, and professional across all stakeholders; able to distil complex information into concise, actionable messaging.
• High pace + accuracy: comfortable managing significant workload volume without compromising quality or detail.
• Prioritisation mastery: strong judgement in balancing urgent and routine demands.
• Thorough/meticulous: maintains exceptional organisational control in high-volume settings.
• Proactive + solutions-focused: identifies challenges early and acts decisively.
• Delegation + coordination skills: anticipates pressure points and distributes workload effectively.
• Energy + resilience: thrives in a busy, fast-moving operational environment.
• Responsibility-led: naturally steps forward to take ownership and drive outcomes.

What we would like you to do next:

If you are an experienced administrator who thrives on pace, precision, and responsibility and are ready to step into a role where your contribution genuinely matters, we would love to hear from you.

Please submit your CV and a short covering statement outlining your relevant experience and what attracts you to this opportunity.

Contact Paul Muir to discuss this in absolute confidence on T 028 9031 3720, or send an updated CV via the link on the page.

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