My client is currently recruiting for a Service Delivery Manager for a huge waste recycling company. Please find some details regarding the role below -

This role will plan, organise, and manage the daily work of the office and the collection drivers and associated system data input. To support the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner. To ensure the company provide a best in class service to our customer base.

Main Tasks and Activities:

* Prioritise work schedules to maximise efficiency.

* Enforce road traffic legislation and oversee day-to-day driver activities.

* Utilise Power BI reports for standards management.

* Conduct driver appraisals and assist in new driver inductions.

* Optimise overtime, ensuring adherence to start times and tracker activity.

* Respond promptly to customer inquiries and proactively investigate missed collections.

* Log and resolve customer complaints using CRM.

* Conduct daily route debriefs and address noted issues promptly.

* Arrange site surveys for accidents or near misses.

* Ensure drivers perform pre and post-shift vehicle checks.

* Accurately record customer weights and investigate weighing defects.

* Sign off new contracts, ensuring feasibility and location compatibility.

* Charge customers for extra waste collected using vehicle cameras and cross-checking AMCS.

* Keep the Depot Customer Hotlist updated and communicate service issues promptly.

* Perform any other reasonable tasks as required.

Skills and Experience:

* Strong leadership skills.

* Customer service expertise.

* Extensive knowledge of the waste industry.

* Competency in Microsoft applications.

* Knowledge of Tachograph legislation.

* Valid driving license.

Personal Profile:

* Tenacious, resilient, and flexible.

* Diligent team player with leadership capabilities.

* Able to work both independently and collaboratively.

In return you will be rewarded with £35,000 - £45,000 DOE. Other benefits will be discussed further over the phone. Please do not hesitate to apply to the role and we can discuss everything in more detail.

I look forward to hearing from you, and speaking with you in more detail.