Meter Support Advisor

We are working on behalf of a leading employer to recruit for a Meter Support Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service. Based in Belfast. Hybrid model

Your new role as a Meter Support Advisor will include:

Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude

• Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
• Acquire and accurately capture and update all necessary customer information
• Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
• Manage calls relating to customer queries in a professional and efficient manner

What you'll need to succeed as a Meter Support Advisor

• Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
• Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
• Relevant customer service experience with a proven track record
• Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department
• Ability to work effectively using own initiative, good planning and organisation skills
• Must demonstrate strong verbal and written communication skills with a focus on attention to detail
• Ability to work under pressure and manage priorities

What we hope you will do next:

Contact Mary to discuss this in absolute confidence on 028 9031 3720, or send an updated CV via the link on the page