Technical Support Advisor (Pharmacy)
Ballymena
Permanent

Are you a Pharmacist or Pharmacy Technician tired of long hours and weekend shifts? Looking to stay in your profession but achieve a better work-life balance?

Vickerstock is proud to be partnering with a well-established, innovation-led healthcare business in the Ballymena area to recruit a Technical Support Advisor. This is a permanent position offering you the chance to work at the forefront of pharmacy technology solutions within a company currently undergoing major growth.

What is in it for you?
A highly competitive salary and benefits package, including:

• 25 days holiday + 10 statutory days
• Private medical cover
• Generous pension contribution
• Ongoing learning and development support
• Free on-site parking
• A genuinely supportive work culture with a strong focus on work-life balance

The opportunity….
Reporting to the General Manager, the Technical Support Advisor will provide first and second line technical support to customers across a range of hardware and software products, while delivering outstanding customer service.

This is an exciting opportunity to work alongside a dynamic and collaborative team, in a great working environment, and contribute to advancements in the healthcare sector.

Your day-to-day:

• Working as part of the support team to deliver technical assistance on existing hardware and software
• Acting as the first point of contact for incoming support queries via phone, webchat, and ticketing system
• Logging and documenting fixes, and creating user guides to help reduce common customer issues
• Escalating more complex technical issues to relevant teams
• Providing occasional on-site support if required
• Assisting on IT/software projects (e.g. data migration, infrastructure upgrades)
• Managing the customer support portal and ensuring timely responses
• Producing reports to monitor customer satisfaction levels
• Coaching others and contributing to knowledge sharing
• Participating in an out-of-hours on-call rota
• Supporting installation, configuration, and network set-up as needed

About You…
Essential:

• Passionate about delivering excellent customer service and knowledgeable support
• Previous experience providing technical support for both hardware and software
• Strong technical aptitude and confidence with a variety of technologies
• Solid understanding of operating systems (particularly Windows and Android)
• Excellent interpersonal and communication skills
• Highly organised with great attention to detail
• Proactive, professional, and a strong problem-solver

Desirable (but not essential):

• Experience delivering 1st and 2nd line support within pharmacy or healthcare automation
• Previous experience in the healthcare sector

Interested in finding out more?

To discuss this unique opportunity in absolute confidence, contact Paul Muir at Vickerstock on 028 9031 3720 or email.

If this role isn't quite right for you, feel free to get in touch anyway - we'd be happy to talk through other career options.

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